Frequently asked questions

Quick answers about ordering, delivery and returns. Can't find what you need? Contact us.

Ordering

How do I place an order?

Open the product, choose your option and tap the Cash on Delivery order button. Enter your name, mobile number and full delivery address, check the total, then confirm.

Do I need an account to order?

No. You only need a working mobile number and a complete delivery address.

Will I get an order confirmation?

Yes. Your order number appears on screen after you confirm. We may also call or message you on the number you gave us to confirm the order before dispatch.

Cash on Delivery

How does Cash on Delivery work?

You pay the delivery agent when your parcel arrives. You don't share any card or bank details to place the order.

Is there an extra charge for COD?

Any delivery or COD charge is shown in the order total on the order form before you confirm, so you know exactly what you'll pay at the door.

Why might you call to confirm my order?

Confirming COD orders helps us make sure the address is right and the order is genuine before we ship it.

Shipping

Where do you deliver?

We deliver to PIN codes in India that our courier partners service. If we can't deliver to your PIN code, we'll let you know.

How long does delivery take?

Delivery time depends on your location and is shared with your order updates. For an estimate before you order, contact us with your PIN code.

Tracking

How do I track my order?

Once your order ships, you'll receive a tracking (AWB) number. Use it on our Track your order page.

I can't find my tracking number. What now?

Contact us with your order number and the mobile number you ordered with, and we'll share the latest status.

Returns

Can I return a product?

Please contact us with your order number and the reason, and we'll explain the options for your item. Our full return and refund policy will be published here soon.

How are refunds paid for COD orders?

For COD orders, approved refunds are paid using the details we agree with you when you contact us.

Damaged products

My product arrived damaged, defective or wrong. What should I do?

Please contact us as soon as possible after delivery with your order number and clear photos of the product and packaging. An unboxing video helps us resolve it faster.

Cancellations

Can I cancel my order?

Please contact us with your order number as soon as possible. Orders that haven't been dispatched yet are the easiest to cancel.

What if I'm not available when the parcel arrives?

The courier usually tries more than once. If delivery fails, the parcel returns to us and the order is cancelled. Please keep your phone reachable on the delivery day.

Support

How do I contact HomeHacks?

Visit our Contact page for our support channels and hours.